Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and consultation services.

1. Information We Collect

We collect the information you provide directly: your name, email address, phone number, booking details, payment references (such as UTR numbers), and any messages you send us. For payments processed via Razorpay, payment details are handled by Razorpay under their privacy policy — we never store your card or UPI credentials.

2. How We Use Information

We use your information to create and manage your account, process bookings, verify payments, send service-related notifications, respond to inquiries, and improve our services. We do not sell your personal data to third parties.

3. Data Security

Passwords are stored using strong one-way hashing. We use prepared SQL statements, CSRF protection, and strict access controls. Uploaded payment proofs are visible only to authorised administrators.

4. Data Retention

Booking and payment records are retained as required for accounting and dispute resolution. You may request deletion of your account data at any time, subject to legal retention requirements.

5. Cookies

We use only essential session cookies required for login and security (such as CSRF protection). We do not use advertising or third-party tracking cookies.

6. Your Rights

You may access, correct, or delete your personal information by contacting us. If you are in India, you may exercise rights under the Digital Personal Data Protection Act, 2023.

7. Contact

For any privacy-related questions, contact us using the details on our Contact page.